Support
We are here when something does not work the way the manual says.
Contact support
Write to apolonio.serafim@hotmail.com. Response time: up to 10 business days.
To help us solve it faster, tell us:
- what you tried to do and what happened (the exact text of any notice);
- the versions: of the app and the OnAir Host (currently 0.1.0), of Android, Windows and OBS or Streamlabs;
- whether the problem is in pairing, in the connection or in operation, and whether the host is installed or run another way;
- the host's most recent log file, in
%APPDATA%\NoAr\logs, if you can. It may contain tablet names and addresses of your network: review it before sending.
We do not need your OBS password or anything from your broadcast. Before writing, see the manual, under troubleshooting.
Frequently asked questions
Does OnAir work without internet?
Yes. Tablet and PC only need to be on the same local network. Nothing goes through the internet.
Does OnAir work with both OBS and Streamlabs?
Yes, with differences: with OBS there are Preview, TAKE, thumbnails and meters; with Streamlabs the Switcher cuts directly, without thumbnails or meters, and Studio Mode must stay off. See the table on the home page.
The tablet cannot find the PC. Now what?
Use Type address, with the address shown on the host page and port 4460, and check the firewall. Step by step in the manual.
Can I use several tablets on one PC? And one tablet with several PCs?
Yes to both. Each tablet must be paired with the PC, with one code per tablet.
Do I need to install anything on the PC?
Yes: the OnAir Host. The app cannot control OBS or Streamlabs without it.
Does my data go to the developer?
No. In this version, the app and the host send nothing to the developer or to the internet. See the Privacy Policy.
Is the conversation between tablet and PC secure?
It is protected by pairing, but it is not encrypted in this version. Use it only on a network you trust.
Does it work on iPhone, iPad, Mac or Linux?
Not today. The app is Android only. The host is for Windows; macOS and Linux are in preparation.
How do I uninstall?
See “How do I uninstall?” in the manual.
How do I ask for my data to be deleted?
The app and the host do not send data to the developer: to erase it, follow “Retention, deletion and revocation” in the Privacy Policy. For data from your contact with support, write to apolonio.serafim@hotmail.com.
Accessibility
What OnAir has today: touch targets of at least 48 dp; a high-contrast interface where color indicates state; fixed landscape orientation and a screen that stays on during operation; vibration on tap and fader ticks that can be turned off in Settings. This website supports keyboard navigation, AA contrast and respects the reduced-motion preference. If you find a barrier, tell support.
Developer
Apolonio Serafim da Silva Segundo (an individual)
Brazil
E-mail: apolonio.serafim@hotmail.com